Items and procedures.

•      Keep phone fully charged & switched on at all times.

•      If you divert the phone during office hours, remember to take the diversion off.

•      If you are somewhere you may not hear the phone, remember to check frequently for missed calls.

•      Try not put yourself into a situation where you may not be able to answer calls or hear the phone.

•      Make sure you have emergency iPad, phone, numbers & papers with you at all times

•      Note details of calls on the record in this file and log file notes to the student’s booking as soon as possible.

ON CALL ITEMS

•      Phone & charger

•      iPad & charger

•      Emergency procedures & flow charts

•      Airport transfer list for new arrivals

•      Details of any other taxi bookings for the week

•      School emergency list

•      Lists of all details of all host families

•      Name list for all students currently registered in the school and which accommodation they are staying in

•      Worldwide emergency list

•      List of spare HF accommodation

•      Any relevant activities information

•      Residence room lists

•      General school information (door codes etc)

•      Guidelines for taxi drivers

•      Record for noting details of calls (later passed on to relevant department)