Student is asking for transfer but didn't book one.

Don’t argue about it or be difficult. Arrange a transfer and sort it out on Monday.

•       Always assume that the student is right until you have a chance to check it.

•      If a student is at the airport and has a transfer booked with us but we did not receive the flight information in time - please make sure that we arrange for a taxi to pick the student up as quickly as possible, use the car company whom we also have an account with. Or explain their options, take a train / bus cheaper quicker etc and tell them we can help them get the money back for the transfer that they paid in the sales office. Ask the student to come and see you in school on Monday to correct the problem.

•      Never tell the student to get an airport taxi and that they will get the money back in the school, this is not true.