Emergency Phone Wiki



Don't Panic!
This wiki has been prepared as an aid when using the phone and should be able to help you with the majority of the calls you will receive. The best advice for using the phone to remember the calls will be from someone who needs your help and is expecting a friendly voice to be there for them.

Remember to always be calm when receiving calls and remember you are a representative of the company.

GENERAL GUIDELINES

On call procedures & items list.

Non-Emergency calls

What is the Problem?
Please use this Wiki by choosing the below categories:

[http://emergencyphone.wikia.com/wiki/A_student_is_calling. A student is calling].

A host family is calling.

[http://emergencyphone.wikia.com/wiki/A_parent_is_calling. A parent is calling.]

Taxi firm is calling.

Call for another part of the company.

There has been a SERIOUS incident.

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